How to Choose a Hospital in Delhi NCR as an International Patient
Brand names are the easy part. These are the six criteria that actually change outcomes.
1. Accreditation is the floor, not the ceiling
Look for NABH accreditation at minimum, and JCI accreditation for the highest international standard. Accreditation tells you the hospital has audited infection control, medication safety and emergency response processes. It does not tell you how good your surgeon is.
2. Sub-specialty volume for your exact procedure
A hospital can be excellent at cardiac surgery and unremarkable at liver transplant. Ask how many of your specific operation the unit performs annually. In complex fields — congenital cardiac, transplant, robotic oncology — the difference between a high-volume and a low-volume unit shows up directly in complication rates.
3. The named surgeon
Insist on knowing who will personally operate, not merely which department admits you. Healnexa books the consultant by name and confirms it in writing on your estimate.
4. ICU capability
For high-risk cases, ask whether the ICU is intensivist-led around the clock, whether there is a dedicated cardiac or neonatal ICU, and what the nurse-to-bed ratio is. This matters far more than the marble in the lobby.
5. The international patient department
A functioning international desk provides interpreters, visa and FRRO support, halal catering, prayer space, airport transfers and a single billing contact. Ask whether you get a named coordinator or a shared helpdesk.
6. Transparent, itemised estimates
A credible estimate lists the surgeon's fee, theatre, implants, ICU days, ward days, investigations and consumables separately, and states what happens if the stay is longer than planned. If a hospital cannot produce this before you fly, treat it as a warning.
The hospitals we work with
Healnexa coordinates care at Medanta – The Medicity, Fortis Memorial Research Institute, Fortis Escorts Heart Institute, Indraprastha Apollo, Max Super Speciality Saket, Artemis and AIIMS — chosen per case for the specific procedure, not by brand preference.
Frequently asked questions
Talk to a care coordinator today
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